Travel

360 GO… GOES GLOBAL!

Earlier this year we introduced you to 360 Go – the custom-built travel booking site designed to give our clients direct access to book European air travel, hotel and car rental in as little as 3 minutes. We had a hugely positive response from busy PAs and Travel Bookers who found the combination of flexible […]

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What going ‘Above and Beyond’ really means at Business First Partnership

A Travel Management Company (TMC) who promises to go ‘above and beyond’ isn’t unusual.  But how many TMCs detail what that actually means? As business travellers are faced with booking, travelling, getting prepped and ready for their trip, whilst ensuring every decision they make is within budget and conforms to company regulation, they most often […]

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Why Customer Service Should Be A Top Priority From Your TMC

Earlier in the year we spoke to CEO Nigel Taylor, about the perfect ‘marriage’ between service and technology when it comes to a TMC’s provision. Since then, we have been asked many times to explain what makes BFP’s approach unique. Surely customer service is just customer service, right? Wrong. To us, the relationship we build […]

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How to make sure your RFP will attract the right Travel Supplier.

Writing an RFP (Request for Proposal) can be a tiresome process. Where do you start? What questions do you ask? How detailed should you be? But most importantly, how do you make certain you’ll attract the right Travel Supplier for your business? We’ve pulled together our top tips to help you make the RFP process […]

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Why Customer Feedback is Essential to our Product Development

Customer feedback plays an essential role at Business First Partnership – we never stop listening to our clients whether it’s positive, negative, prompted or unprompted. Our objective as a travel management company is to provide the best possible customer experience, and the only way to do that is to be open to every opinion and […]

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Why TMC’s Need To Offer The Support And Security Of Corporate Travel Booking Alongside The Benefits Of Leisure Booking Practices.

For businesses looking to effectively manage their travel budgets, working with a Travel Management Company (TMC) is a common route. Traditionally, a TMC ensures your business travel is competitively priced, by negotiating preferred corporate rates with airlines and hotels and passing the savings directly on to the traveller. However, as travel booking becomes more fast […]

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New Financial Year = New Focus on Business Travel Booking Habits

There’s nothing like a year end financial report to promote change in how your business books travel. As the global economy has recovered, so too have the costs of flights and hotels leaving businesses looking for a more holistic way to understand what their organisation spends on corporate travel. Now is the ideal time to […]

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Service & Technology: An Interview with CEO, Nigel Taylor

Is the rise in technology-driven solutions for business travellers overshadowing traditional customer service? And how important is it to have a ‘real person’ interaction as part of your travel booking journey? We caught up with our CEO, Nigel Taylor, to get his view on striking the ‘perfect balance’ between technology and service in today’s changing […]

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How to Avoid Unnecessary Delays in Freezing Weather

With more freezing weather across the UK this week, delays and disruptions to business travel are likely. Every year we see a number of events that directly impact our clients’ journeys, and it is our responsibility to not only respond and re-route but to invest in effective communication that sees travellers fully informed and reassured […]

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Online Business Travel Booking Made Simple With 360 Go

If you’re a busy PA or travel booker, you’ll know the tedious nature of online travel booking forms; even with the help of ‘auto-fill’, you find yourself repeating the same information time and time again in order to get the best possible itinerary and price for an upcoming trip. Despite many travel bookers working with […]

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New Year… New Technology from your TMC

You may recall our blog in March last year where we introduced you to our 360 Technology products, designed to improve every stage of your business travel journey. In the past 10 months we have been busy gaining feedback and fine-tuning the booking-to-boarding process, with the view to make it as seamless and stress-free as […]

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The Business Travel New Year’s Resolutions You Should be Making for 2018

As we approach the end of 2017, we start to think about resolutions for the coming year, and what we might do to improve our experiences. At Business First Partnership we have selected our top practical business travel New Year’s Resolutions to make your 2018 work trips work better for you. PUT SAFETY FIRST A […]

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